Privacy Policy

Privacy Notice

This Privacy Notice explains how Elephants in the Room collects, uses, stores and protects personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Natalie Wilkie

Trading as Elephants in the Room

Email: natalie@elephantsintheroom.co.uk

I am registered with the Information Commissioner’s Office (ICO) as a data controller.

Information Collected

This website does not use contact forms, user accounts or comment functionality.

If you contact me by email or telephone, I may collect personal information that you choose to provide, including:

  • Your name
  • Email address
  • Telephone number
  • Organisation name
  • Job title
  • Information relating to your enquiry

How Your Information Is Used

Personal information is used to:

  • Respond to enquiries.
  • Discuss organisational development, consultancy and coaching services.
  • Deliver agreed services.
  • Manage business relationships.
  • Maintain financial and business records.
  • Meet legal, regulatory and tax obligations.

The lawful bases for processing personal information are legitimate interests, contractual necessity and legal obligations, as applicable.

Sharing Information

Personal information is not sold, rented or shared for marketing purposes.

Information may be shared with trusted professional service providers where necessary to operate the business, including:

  • Accountants and bookkeepers.
  • IT and email service providers.
  • Professional advisers.
  • Payment processors.

Information may also be disclosed where required by law.

Website Hosting and Technical Information

This website is hosted on WordPress and uses Jetpack services. The hosting provider and Jetpack may automatically collect technical information, including:

  • IP addresses.
  • Browser information.
  • Device information.
  • Server logs.
  • Website usage statistics necessary for website operation and security.

This information is used for security, maintenance and operational purposes and is not used to identify individual visitors.

Cookies

This website uses cookies necessary for its operation.

Some WordPress and Jetpack services may place essential cookies to support website functionality, performance and security.

No advertising or marketing cookies are intentionally used.

Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and professional obligations.

Business records and associated information are generally retained for six years, after which they are securely deleted or destroyed.

Complaints

I am committed to providing a professional and high-quality service.

If you have any concerns regarding how your personal information has been handled, please contact me in the first instance so that I can seek to resolve the matter promptly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where applicable.
  • Object to or restrict processing in certain circumstances.
  • Lodge a complaint with the Information Commissioner’s Office.

Further information is available from the ICO.

Changes to This Privacy Notice

This Privacy Notice may be updated from time to time. The latest version will always be available on this website.

Last updated: June 2026.